[#] Privacy

Privacy Policy

Last updated: March 4, 2026

1. Introduction

MatrixAIBase ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at matrixaibase.com and our AI services (collectively, "Services").

By using our Services, you consent to the data practices described in this policy. If you do not agree, please do not use our Services.

2. Our Core Privacy Commitment

MatrixAIBase operates on a zero data retention principle for AI interactions:

  • Your prompts and AI responses are processed in real-time and immediately discarded
  • We do not store, log, or archive your AI conversations
  • We do not use your data to train or improve our AI models
  • We do not sell, share, or monetize your conversation data

This commitment is fundamental to our service and is not subject to change without explicit, advance notice to all users.

3. Information We Collect

3.1 Account Information

When you create an account, we collect:

  • Email address
  • Name (optional)
  • Organization name (optional)
  • Payment information (processed securely through third-party payment processors)

3.2 Usage Data

We collect anonymized, aggregated usage metrics:

  • Total token counts (for billing purposes only)
  • API request timestamps and response times
  • Error rates and performance metrics

These metrics do not include the content of your prompts or AI responses.

3.3 Technical Data

When you visit our website, we may automatically collect:

  • IP address (anonymized)
  • Browser type and version
  • Operating system
  • Referring URL
  • Pages viewed and time spent

3.4 Communications

When you contact us, we retain the content of your communications (emails, support tickets) to provide and improve our support services.

4. How We Use Your Information

We use collected information to:

  • Provide, maintain, and improve our Services
  • Process payments and manage subscriptions
  • Send important service notifications
  • Respond to support requests
  • Monitor and prevent abuse or fraud
  • Comply with legal obligations
  • Generate anonymized, aggregated analytics

We do not use your information for advertising, profiling, or selling to third parties.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share information only in the following circumstances:

  • Service Providers: Trusted third parties who help us operate our Services (e.g., payment processors, hosting providers), bound by confidentiality agreements
  • Legal Requirements: When required by law, subpoena, or court order
  • Safety: To protect the rights, safety, or property of MatrixAIBase, our users, or the public
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, with prior notice to affected users

6. Data Security

We implement industry-standard security measures to protect your information:

  • TLS/SSL encryption for all data in transit
  • Encryption at rest for stored account data
  • Regular security audits and penetration testing
  • Access controls and authentication for internal systems
  • Secure API key management

While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

7. Cookies and Tracking

Our website uses minimal, essential cookies:

  • Session cookies: Required for basic website functionality
  • Preference cookies: To remember your settings

We do not use third-party tracking cookies, advertising cookies, or analytics platforms that track individual users. You can disable cookies in your browser settings.

8. Your Rights

Depending on your jurisdiction, you may have the following rights:

  • Access: Request a copy of your personal data
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your personal data
  • Portability: Request your data in a portable format
  • Opt-out: Opt out of marketing communications
  • Restriction: Request restriction of data processing

To exercise any of these rights, contact us at privacy@matrixaibase.com.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

10. Data Retention

We retain account information for as long as your account is active or as needed to provide our Services. If you delete your account, we will remove your personal data within 30 days, except where retention is required by law.

As stated above, AI conversation data (prompts and responses) is never retained.

11. Children's Privacy

Our Services are not directed to individuals under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will promptly delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on our website at least 30 days before they take effect. Your continued use of our Services after changes become effective constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: